These terms apply when you use the DigiParq app or website to find and reserve a parking
bay. By signing in you accept them. If you do not agree, please do not use DigiParq.
Who provides DigiParq
DigiParq is provided by Secutech Automation (India) Private Limited, Mumbai, India
(“we”, “us”). The car parks listed in DigiParq are run by their own operators, who set
their opening hours, rates and site rules.
Who can use it
You must be 18 or older and able to enter into a binding contract under Indian law.
You sign in with a mobile number you own, verified by a one-time code. Keep your phone
secure; anyone holding it can act on your account.
The details you give, including your vehicle number, must be accurate and yours to use.
Reservations
A booking reserves a bay of the chosen vehicle type at one car park for the time you
select. It must fall within the car park’s opening hours.
You receive a QR pass. Show it at the gate; staff may check that the vehicle number matches
the booking.
Arrive within your booked window. If you stay beyond it, the operator may charge for the
extra time at its posted rate.
Availability shown in the app is our best current estimate. In the rare case a bay cannot
be provided, the booking is cancelled and you owe nothing for it.
Prices and payment
The price for your slot is shown before you confirm. It is set by the car park operator.
Payment is made at the gate, in cash or by UPI, directly to the operator. DigiParq does not
take card or bank details and does not hold money for you.
Any receipt or tax invoice for the parking charge is issued by the operator.
Cancellations
You can cancel free of charge in the app while a booking is still upcoming. Once a stay has
started it cannot be cancelled, only finished.
Using DigiParq fairly
You agree not to:
make bookings you do not intend to use, or hold bays for resale;
use another person’s mobile number or vehicle details;
copy, alter or forge a QR pass;
attempt to access accounts or systems that are not yours, interfere with the service, or
automate requests to it.
We may suspend or close an account that breaks these terms, and will tell you why unless the
law prevents it.
At the car park
Your vehicle and its contents remain your responsibility. Site rules, safety instructions
and the operator’s own terms apply while you are on the premises. Questions about damage,
loss or conduct at a site are for the operator, though we will help put you in touch.
Your data
How we handle your personal data is described in our
Privacy Policy. You can delete your account at any time; see
Delete account.
Availability and changes
We work to keep DigiParq running, but it may be unavailable for maintenance or for reasons
outside our control. We may change features or these terms; if a change materially affects
you, we will update the date above and tell you in the app.
Liability
To the extent the law allows, our liability to you for any claim about DigiParq is limited to
the parking charge for the booking concerned. Nothing in these terms limits liability that
cannot be limited under Indian law, or your rights as a consumer.
Complaints, law and jurisdiction
Write to support@digiparq.in with any complaint.
Privacy complaints go to our Grievance Officer, Vikas Singh, at
grievance@digiparq.in. These terms are governed by
the laws of India, and the courts at Mumbai, Maharashtra have jurisdiction.