Last updated: 12 September 2026
DigiParq lets you reserve a parking bay before you drive. This policy describes what the app and website collect, why, and what happens to it. It is written to be read, not to be survived.
DigiParq is operated by Secutech Automation, Mumbai, India. Under India’s Digital Personal Data Protection Act, 2023 (the “DPDP Act”) we are the data fiduciary for the personal data described here, and you are the data principal. For any privacy question or request, contact privacy@digiparq.in.
We process your personal data on the basis of your consent, given when you enter your mobile number and tap Send OTP. That screen links to this policy, which is the notice the DPDP Act requires: it lists the data we ask for, the purpose of each item, and how to withdraw consent or complain.
| Data | Why | Kept |
|---|---|---|
| Mobile number | It is your account. We send a one-time code to it to sign you in, and the car park can reach you about a booking. | Until you delete your account |
| Vehicle registration number | So the car park knows which vehicle a booked bay belongs to, and so entry works if the gate reads number plates. | With the booking record |
| Booking details lot, bay, times, amount, status |
To hold the bay, price the stay, and give the operator a record of who used it. | With the booking record |
| Name and email (optional) | Only if you choose to give them. Nothing requires them. | Until you delete your account |
| Device and browser name | Recorded with each sign-in so you can tell your own sessions apart and we can spot a stolen session. | Until the session ends |
Your location never leaves your device. The app can ask for approximate location, only when you tap “Near me”, and only to sort the list of car parks by distance. That sorting happens on your phone. The location is not sent to us, not stored, and not shared. Declining it changes nothing except the ordering of a list.
No payment details. Parking is paid at the gate. The app never asks for a card, and we hold no payment credentials.
We also do not collect contacts, photos, files, microphone or camera data, precise GPS tracking, or advertising identifiers. There are no third-party analytics or advertising SDKs in the app.
We do not sell your data, and we do not share it for advertising. We disclose it otherwise only if the law requires it.
No system is perfectly secure, and we would rather say so than claim otherwise.
You can delete your account at any time:
Deleting removes your account, your mobile number, any name or email you gave us, and every signed-in device.
Past bookings are kept, with your identity removed from them. A car park has to be able to show who occupied a bay and what was charged if a stay is later disputed, so the booking itself survives as an anonymous record — the lot, the times, the amount — no longer linked to you or your number. We would rather tell you that plainly than describe this as a complete erasure when it is not.
You cannot delete while a booking is still running; cancel or finish it first, otherwise a bay would be held by nobody.
Under the DPDP Act you can:
To exercise any of these, write to privacy@digiparq.in from the mobile number or email on your account, or use the app. We may ask you to verify the number with a one-time code first, so that nobody else can act on your account. We respond within 30 days.
Vikas Singh, Grievance Officer, Secutech Automation, Mumbai, India
Email: grievance@digiparq.in
Phone: +91 77386 26926
We acknowledge every complaint within 48 hours and resolve it within 30 days of receipt. If you are not satisfied with our response, you may approach the Data Protection Board of India.
We keep personal data only as long as the purpose in the table requires, or as long as the law requires, whichever is longer. Concretely: your account data until you delete the account; one-time codes for ten minutes; session records until the session ends; booking records with the car park operator as an anonymised receipt. Data that is no longer needed is deleted, not archived “just in case”.
Your data is stored and processed in India, in Amazon Web Services’ Mumbai region. It is not transferred outside India.
If a breach affects your personal data, we will inform you and the Data Protection Board of India in the form and time the DPDP Act and its rules require, and tell you what you can do to protect yourself.
DigiParq is for licensed drivers and is intended for adults aged 18 and over. We do not offer accounts to children, do not have a parental-consent process, and do not knowingly collect a child’s data. If you believe a child has created an account, write to us and we will delete it.
If this policy changes materially, we will update the date at the top and, where the change affects how your data is used, tell you in the app.